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Mastering IT Infrastructure with Comprehensive Managed Services

Keep your IT infrastructure under proactive management

Managed IT services play an essential role in providing companies with proactive management of their IT environment, without lifting a finger.

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IT doesn't have to be complicated

Leave your IT infrastructure to us, and benefit from specialized expertise, proactive management, controlled costs and greater focus on your core business.

  • Site network and VPN management
  • Security and antivirus management
  • Workstation management
  • Windows server management
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Frequently asked questions

You've got questions, we've got answers. Here are the questions we get asked the most.

Managed IT services are proactive IT outsourcing services provided on a monthly subscription basis. Typically, these services consist of outsourced management of a company's IT workload, where an external provider (e.g. XMA Solutions) proactively and continuously takes charge of various aspects of their IT infrastructure. This often includes management of network infrastructure, servers, storage systems, workstations and IT security.

The benefits of managed IT services are numerous: they offer unlimited 24/7 user support, proactive management of updates on workstations and servers, proactive management of backups, peace of mind for businesses, and much more.

We offer several packages, with prices varying according to the level of service required. The cost of managed services is determined by several factors: the number of users to be supported, the number of computers and servers to be kept up to date, the number of backup solutions required, and the number of business sites to be supported.

XMA Solutions offers tailor-made solutions to its customers, including:

- User support (Help Desk)

- Network infrastructure management

- IT asset management (workstations and servers)

- Service management (Active Directory, M365, Terminal Servers, etc.)

- Consulting services

- Recommendations based on IT best practices 

Managed IT services are designed for all business sizes, but they are the ideal solution for SMBs. These services enable small and medium-sized businesses to benefit from the full expertise of a seasoned IT team, at a fraction of the cost of hiring a single IT specialist. This gives them a competitive edge by guaranteeing optimal management of their IT systems without the heavy payroll costs associated with employing specialized in-house staff.

Traditionally, IT support has been offered to businesses under a reactive model, often described by terms such as "time and material", "banked hours", or "ticket billing". Managed IT services, on the other hand, include not only the majority of reactive tickets, such as user support, but also many proactive tasks, such as updates to workstations, servers and network equipment, as well as daily backups and test restorations.

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Interested in how our solutions fit into your reality?

Find out how our managed IT services have maximized our customers' performance through a case study.

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Ready to start exploring your options?

Contact us today to speak with a member of our team.